OVERALL QUALITY AND EFFICIENCY MODULE

  1. OVERALL QUALITY PHILOSOPHY
  2. OVERALL QUALITY MANAGEMENT
  3. OVERALL EFFICIENT CARE
  4. IMPROVEMENT GROUPS (QCC)
  5. THE STEP BY STEP SET UP OF THE ISO 9000 QUALITY ASSURANCE SYSTEM
  6. QUALITY COSTS
  7. QUALITY AWARENESS
  8. COMPARISON (BENCMARKING)
  9. SERVICE QUALITY and COMMUNICATION IN CUSTOMER SATISFACTION
  10. HOLISTIC QUALITY AND QUALITY IMPROVEMENT GROUPS
  11. ISO 9000 QUALITY ASSURANCE SYSTEM
  12. WORK PLANNING AND TRACING
  13. RAISING PRODUCTIVITY TECHNIQUES
  14. ENVIRONMENT MANAGEMENT SYSTEM AND ENVIRONMENT AUDITOR
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